Yescapa
Peer-to-peer platform for renting motorhomes and campervans: private owners list their vehicles and Yescapa handles the booking, the payment, the insurance and the mediation.
Key facts
| Item | What the sources say |
|---|---|
| Company | YESCAPA, simplified joint-stock company (SAS) registered in Bordeaux (France), active, created in 2012.French company register: YESCAPA (SIREN 751826280) |
| Model | "An RV rental platform between private individuals".Yescapa help centre: what is Yescapa? |
| Group | In 2023 Yescapa and the Dutch platform Goboony merged and share equally the capital of a parent holding company.Le Monde du Droit (5 Sep 2023): Yescapa and Goboony merger (in French) |
| What the price includes | Payment to the owner, the comprehensive insurance and the website's service fees. The owner sets the rates and conditions; the service fee depends on where the vehicle is registered.Yescapa help centre: how the rental price is set |
Conditions on damage, deposit and cancellations
| Aspect | What the platform says |
|---|---|
| Security deposit | Covers repairs up to the excess, damage excluded from the insurance, missing fuel, extra mileage, cleaning, late return and other breaches of the contract. It is held by the owner (handed over in person) or by Yescapa (pre-authorisation). The amount and method are shown in each listing.Yescapa help centre: the security deposit |
| Excess | Amount charged to the renter if liable for an accident or if no third party is identified. It applies to each incident, so several excesses may be due. The amount depends on the country where the vehicle is registered and where the licence was issued.Yescapa owner help centre: the insurance excess |
| Deadline to report damage | Owner and renter must report the damage through the form in their account within 72 hours of the end of the rental. Reports sent any other way are not processed.Yescapa help centre: what to do in the event of an incident |
| Paying for damage | If liable, the renter pays the repairs on an estimate or invoice, up to the applicable excess(es).Yescapa help centre: what to pay if you damage the vehicle Where the owner holds the deposit by cheque, the renter is asked to pay the excess within 10 days of the invoice or appraisal report.Yescapa help centre: how the excess payment is processed |
| Deadline to return the deposit | If no damage is found at the return inventory, the deposit must be returned in full when the owner holds it. If there is damage, the owner keeps it while the damage is assessed. No deadline located.Yescapa help centre: the security deposit |
| Cancelling | From your profile ("My trips"). If the booking is not cancelled before the second day of the hire, it is deemed effective and the owner is paid, which can make a refund impossible.Yescapa help centre: how to cancel a booking |
| Phone support | Not located in the articles reviewed. Yescapa advertises "24/7" assistance during the trip.Yescapa help centre: what is Yescapa? |
Verified reviews
No reviews have been sent to this site about Yescapa yet. We ask for reviews a month after the trip, when any damage charges are known, and we check the booking before publishing them.
What customers report
We have read 33 public complaints about Yescapa. Among those filed by renters, 93% involve the platform, alone or together with the owner. The most frequent issues are deposit slow to be returned, breakdowns or vehicle faults, damage charge after return. The deposit may be held by the owner or by Yescapa, depending on the listing. Yescapa replied publicly to 85% of the complaints where we could check it.
Where to read other reviews
- OCU: public complaints about Yescapa (Spain).
- DECO PROteste: complaints about Yescapa (Portugal).
- Portal da Queixa: Yescapa (Portugal).
Company response
Yescapa can correct any information on this page or send us a reply through our right of reply form. If it replies, we will publish its reply in full in this section, with its date.
Sources
- French company register: YESCAPA (SIREN 751826280)
- Yescapa help centre: what is Yescapa?
- Le Monde du Droit (5 Sep 2023): Yescapa and Goboony merger (in French)
- Yescapa help centre: how the rental price is set
- Yescapa help centre: the security deposit
- Yescapa owner help centre: the insurance excess
- Yescapa help centre: what to do in the event of an incident
- Yescapa help centre: what to pay if you damage the vehicle
- Yescapa help centre: how the excess payment is processed
- Yescapa help centre: how to cancel a booking