How to contact Indie Campers
In the help centre articles we reviewed, Indie Campers does not give a general customer service phone number. It sends each situation to a different channel: web chat before the trip, WhatsApp on the road, email afterwards, and a roadside assistance number that appears in your rental agreement.
Which channel for each situation
| Situation | Channel the company indicates |
|---|---|
| Before booking (vehicles, prices, availability) | Web chat, "instant".Indie Campers help centre: how to contact us |
| Before the trip (changes, pick-up, drop-off, fees) | Web chat, "instant".Indie Campers help centre: how to contact us |
| During the trip (breakdowns, technical problems) | WhatsApp, "instant", useful for sending photos, videos or your location.Indie Campers help centre: how to contact us |
| Breakdowns or urgent issues that need a call | Roadside Assistance, on the phone number in your rental agreement.Indie Campers help centre: how to contact us |
| After the trip (report an issue, feedback, follow-up) | Email, answer in "< 24 H".Indie Campers help centre: how to contact us |
In its 2026 customer commitment, the company lists as channels the client area, on-the-road assistance messaging, live chat, phone and email (source). The general phone number is not located in the articles we reviewed: look for the roadside number in your rental agreement before you leave.
What customers report about contacting the company
| Issue | Complaints (n = 257) | Examples |
|---|---|---|
| Slow customer service or no solution | 15% (38) | Portal da Queixa, trip Jul 2026; Portal da Queixa, trip Sep 2026 |
| Roadside assistance that fails | 6% (15) | OCU, Oct 2026, Milan; Portal da Queixa, trip Apr 2026 |
| No phone support | 2% (5) | OCU, Aug 2025; OCU, Jul 2025 |
| Automated chat support | 2% (4) | Portal da Queixa, trip Jul 2026, Palma; Portal da Queixa, trip Jun 2026 |
| Refunds that are late or never arrive | 5% (12) | OCU, Sep 2026; Portal da Queixa, Sep 2026 |
Tips to get an answer
- Always write through a channel that leaves a record: chat, email or form. If you speak on the phone, summarise the call in writing afterwards.
- Put your booking number in the first message and, if there is one, the damage number, with photos and videos showing date and time.
- Keep screenshots of every chat conversation, with the date visible.
- If you are charged something you do not recognise, ask in writing for the breakdown and the evidence, and watch your bank's deadline: charged for damage after return.
- If there is no solution, the European Consumer Centre in your country can mediate for free with companies in another EU country.
Conditions on damage, deposit and deadlines: Indie Campers page. Review summary: Indie Campers reviews.