Roadsurfer reviews
We read 36 public reviews and complaints about Roadsurfer on two platforms, published between August 2025 and September 2026. This is the summary, with a link to every original.
Before you read. This sample does not measure overall satisfaction. It comes from consumer complaint platforms, which only collect problems, and it is small. The sample shows which problems repeat, not how many customers have them.
The owner of this site has an open complaint with another rental company, Indie Campers. We have no dispute with Roadsurfer.
What customers criticise most
Share of the 36 negative reviews in the sample that mention each issue. One review can mention several.
- Damage charge after return: 21 of 36 negative reviews (58%). Examples: OCU, Sep 2026; OCU, Sep 2026; OCU, Sep 2026.
- Dispute over damage that pre-dated the rental: 14 of 36 negative reviews (39%). Examples: OCU, Sep 2026; OCU, Sep 2026; OCU, Sep 2026, Madrid.
- Breakdowns or vehicle faults: 11 of 36 negative reviews (31%). Examples: OCU, Sep 2026; OCU, Sep 2026, Madrid; OCU, Sep 2026, Madrid.
- Deposit slow to be returned: 9 of 36 negative reviews (25%). Examples: OCU, Sep 2026; OCU, Sep 2026; OCU, Jul 2026.
- Slow customer service or no solution: 6 of 36 negative reviews (17%). Examples: OCU, Sep 2026; OCU, Sep 2026, Madrid; OCU, Jul 2026, Madrid.
- Unexpected extra charges or fees: 6 of 36 negative reviews (17%). Examples: OCU, Sep 2026; OCU, Aug 2026; OCU, Jul 2026.
- Vehicle dirty at pick-up: 5 of 36 negative reviews (14%). Examples: Portal da Queixa, trip Sep 2026; OCU, Aug 2026; OCU, Jul 2026, Venice.
- Different vehicle from the one booked: 3 of 36 negative reviews (8%). Examples: OCU, Sep 2026, Madrid; OCU, Aug 2026; OCU, Jul 2026, Madrid.
- Long waits at pick-up: 3 of 36 negative reviews (8%). Examples: OCU, Sep 2026, Madrid; OCU, Aug 2026; OCU, Jul 2026, Faro.
Damage charges after return
21 of the 36 negative reviews (58%) describe a damage charge after the vehicle was returned. In 11 of them the customer says the damage was already there before the rental, and in 0 that the protection plan did not cover it.
16 state the amount: 7 were under 500 (in euros, dollars, pounds or kronor) and the rest ranged from 500 to 1,747. Its terms of 20 April 2026 say damage is charged within 14 days of return (cl. 8); its help centre says the deposit may be held while the damage is assessed (source).
Examples: OCU, Sep 2026; OCU, Sep 2026; OCU, Sep 2026; OCU, Aug 2026; OCU, Aug 2026, Madrid.
If it happens to you, read our guide what to do if you are charged for damage after returning the vehicle.
What customers value
The sample includes 0 reviews with 4 or 5 stars and 0 with 3. What they highlight most:
Compared with Indie Campers
The same issues, measured the same way in our Indie Campers sample.
| Issue | Roadsurfer (n = 36) | Indie Campers (n = 257) |
|---|---|---|
| Slow customer service or no solution | 17% | 15% |
| Breakdowns or vehicle faults | 31% | 47% |
| Damage charge after return | 58% | 24% |
| Refunds that are late or never arrive | 6% | 5% |
| Dispute over damage that pre-dated the rental | 39% | 10% |
| No phone support | 0% | 2% |
| Unexpected extra charges or fees | 17% | 14% |
| Vehicle dirty at pick-up | 14% | 30% |
| Roadside assistance that fails | 6% | 6% |
Locations mentioned more than once
The numbers are small and do not allow locations to be compared.
| Location | Reviews in the sample |
|---|---|
| Madrid | 5 |
| Venice | 2 |
| Faro | 2 |
Breakdown by source and by country
The summary above combines every source. These tables split it by the platform each review comes from and by the country of the rental location. Every review links to its original source in the sections above.
| Source | Reviews | Negative | Most repeated issues |
|---|---|---|---|
| OCU | 35 | 35 | Damage charge after return, dispute over damage that pre-dated the rental |
| Portal da Queixa | 1 | 1 | Vehicle dirty at pick-up, automated chat support |
| Country of the location | Region | Reviews | Most repeated issues |
|---|---|---|---|
| Spain | Southern Europe | 8 | Damage charge after return, dispute over damage that pre-dated the rental |
| Italy | Southern Europe | 3 | too few to summarise |
| Portugal | Southern Europe | 2 | too few to summarise |
| Germany | Central Europe | 1 | too few to summarise |
How we made this summary
We regularly review public review and complaint pages (data as of 13 October 2026). For each review we record only the platform, the link, the date, the stars, the country, the location, the issues it mentions and, if stated, the amount charged. We do not reproduce their texts or names on this site: we publish only our own summaries and figures, linking to each review. Complaints from OCU, DECO PROteste, Altroconsumo, Test-Aankoop and Portal da Queixa and comments on indiecampersopiniones.com are collected by a program that follows each site's robots.txt and pauses between requests; their issues are coded automatically with rules and we review doubtful cases by hand.
Complaints on OCU and Portal da Queixa have no stars and are counted as negative because they are posted to report a problem.
| Platform | Reviews in the sample |
|---|---|
| OCU | 35 |
| Portal da Queixa | 1 |
Have you rented from Roadsurfer?
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