Indie Campers reviews
We read 257 public reviews and complaints about Indie Campers on six platforms, published between April 2024 and October 2026. This is the summary, with a link to every original.
Before you read. This sample does not measure overall satisfaction. The platforms we reviewed mostly collect reviews that customers write on their own initiative, which tend to be negative; the reviews the company requests from customers at the end of a trip appear on other profiles with higher ratings. The sample shows which problems repeat, not how many customers have them.
What customers criticise most
Share of the 257 negative reviews in the sample that mention each issue. One review can mention several.
- Breakdowns or vehicle faults: 122 of 257 negative reviews (47%). Examples: OCU, Oct 2026, Milan; OCU, Oct 2026; OCU, Oct 2026.
- Vehicle dirty at pick-up: 77 of 257 negative reviews (30%). Examples: Portal da Queixa; indiecampersopiniones.com, Apr 2026; Portal da Queixa, trip Jul 2026.
- Damage charge after return: 62 of 257 negative reviews (24%). Examples: OCU, Sep 2026; Altroconsumo, Sep 2026, Catania; OCU, Nov 2024, Milan.
- Long waits at pick-up: 56 of 257 negative reviews (22%). Examples: OCU, Oct 2026, Milan; Portal da Queixa, Sep 2026, Barcelona; Portal da Queixa, Sep 2026.
- Slow customer service or no solution: 38 of 257 negative reviews (15%). Examples: Portal da Queixa, trip Jul 2026; Portal da Queixa, trip Sep 2026; Portal da Queixa, trip Aug 2026, Faro.
- Unexpected extra charges or fees: 35 of 257 negative reviews (14%). Examples: Portal da Queixa, Oct 2026; Portal da Queixa, Oct 2026; Portal da Queixa.
- Different vehicle from the one booked: 31 of 257 negative reviews (12%). Examples: OCU, Oct 2026; OCU, Sep 2026; Portal da Queixa, Sep 2026.
- Dispute over damage that pre-dated the rental: 26 of 257 negative reviews (10%). Examples: OCU, Sep 2026; Portal da Queixa, trip Aug 2026; Portal da Queixa, trip Jan 2026.
- Roadside assistance that fails: 15 of 257 negative reviews (6%). Examples: OCU, Oct 2026, Milan; Portal da Queixa, trip Apr 2026; OCU, Sep 2026, Madrid.
Damage charges after return
62 of the 257 negative reviews (24%) describe a damage charge notified after the vehicle was returned. In 13 of them the customer says the damage was already there before the rental, and in 8 that the protection plan they bought did not cover it.
47 state the amount: 13 were under 500 (in euros, dollars or pounds) and the rest ranged from 500 to over 13,000. According to its help centre, most of these charges are notified within 30 days after the rental, with exceptions, and the amount comes from its own non-negotiable price list (Indie Campers help centre: post-trip charges).
Examples: OCU, Sep 2026; Altroconsumo, Sep 2026, Catania; OCU, Nov 2024, Milan; Portal da Queixa, trip Aug 2026; Portal da Queixa, trip Aug 2026, Faro.
If it happens to you, read our guide what to do if you are charged for damage after returning the vehicle.
What customers value
The sample includes 0 reviews with 4 or 5 stars and 0 with 3. What they highlight most:
On the Google Maps listings of the locations and on the company's own reviews page, which collects the ratings it requests from customers, there are many mentions of friendly staff at pick-up and return and of new vehicles in good condition. We do not reproduce those reviews here; you can read them at indiecampers.com/reviews.
Compared with Roadsurfer
The same issues, coded the same way in our Roadsurfer sample. The two samples do not come from the same platforms or the same period (see the note under the table).
| Issue | Indie Campers (n = 257) | Roadsurfer (n = 36) |
|---|---|---|
| Slow customer service or no solution | 15% | 17% |
| Breakdowns or vehicle faults | 47% | 31% |
| Damage charge after return | 24% | 58% |
| Refunds that are late or never arrive | 5% | 6% |
| Dispute over damage that pre-dated the rental | 10% | 39% |
| No phone support | 2% | 0% |
| Unexpected extra charges or fees | 14% | 17% |
| Vehicle dirty at pick-up | 30% | 14% |
| Roadside assistance that fails | 6% | 6% |
Locations mentioned more than once
The numbers are small and do not allow locations to be compared; we include them for anyone looking for experiences at a particular location. See all Indie Campers locations by country, with a link to each one's Google Maps reviews.
| Location | Reviews in the sample |
|---|---|
| Milan | 15 |
| Barcelona | 13 |
| Faro | 6 |
| Madrid | 6 |
| Venice | 6 |
| Lisbon | 6 |
| Sevilla | 6 |
| Málaga | 5 |
| A Coruña | 3 |
| Los Angeles | 3 |
| Paris | 3 |
| Oslo | 3 |
| Edinburgh | 3 |
| Rome | 3 |
| Catania | 2 |
| Bergen | 2 |
| Nueva York | 2 |
| Oporto | 2 |
| Bilbao | 2 |
| Milán Bérgamo | 2 |
| Marseille | 2 |
Breakdown by source and by country
The summary above combines every source. These tables split it by the platform each review comes from and by the country of the rental location. Every review links to its original source in the sections above.
| Source | Reviews | Negative | Most repeated issues |
|---|---|---|---|
| OCU | 98 | 98 | Breakdowns or vehicle faults, damage charge after return |
| indiecampersopiniones.com | 64 | 64 | Breakdowns or vehicle faults, vehicle dirty at pick-up |
| Portal da Queixa | 38 | 38 | Breakdowns or vehicle faults, vehicle dirty at pick-up |
| Altroconsumo | 30 | 30 | Breakdowns or vehicle faults, vehicle dirty at pick-up |
| DECO PROteste | 20 | 20 | Damage charge after return, unexpected extra charges or fees |
| Test-Aankoop | 7 | 7 | Breakdowns or vehicle faults, long waits at pick-up |
| Country of the location | Region | Reviews | Most repeated issues |
|---|---|---|---|
| Spain | Southern Europe | 42 | Breakdowns or vehicle faults, vehicle dirty at pick-up |
| Italy | Southern Europe | 35 | Breakdowns or vehicle faults, vehicle dirty at pick-up |
| Portugal | Southern Europe | 19 | Breakdowns or vehicle faults, long waits at pick-up |
| Iceland | Nordic countries | 11 | Breakdowns or vehicle faults, vehicle dirty at pick-up |
| United States | North America | 8 | Breakdowns or vehicle faults, vehicle dirty at pick-up |
| Norway | Nordic countries | 7 | Breakdowns or vehicle faults, refunds that are late or never arrive |
| France | Western Europe | 5 | Breakdowns or vehicle faults, long waits at pick-up |
| United Kingdom | British Isles | 3 | too few to summarise |
| Ireland | British Isles | 2 | too few to summarise |
| Belgium | Western Europe | 2 | too few to summarise |
| Sweden | Nordic countries | 1 | too few to summarise |
| Germany | Central Europe | 1 | too few to summarise |
| Switzerland | Central Europe | 1 | too few to summarise |
| Austria | Central Europe | 1 | too few to summarise |
How we made this summary
We regularly review public review and complaint pages (data as of 13 October 2026). For each review we record only the platform, the link, the date, the stars, the country, the location, the issues it mentions and, if stated, the amount charged. We do not reproduce their texts or names on this site: we publish only our own summaries and figures, linking to each review. Complaints from OCU, DECO PROteste, Altroconsumo, Test-Aankoop and Portal da Queixa and comments on indiecampersopiniones.com are collected by a program that follows each site's robots.txt and pauses between requests; their issues are coded automatically with rules and we review doubtful cases by hand. Anyone who posted the same experience on several platforms is counted once (1 cases).
Complaints on OCU, DECO PROteste, Altroconsumo, Test-Aankoop and Portal da Queixa and comments on indiecampersopiniones.com have no stars, except some on Portal da Queixa, and are counted as negative because they are posted to report a problem.
| Platform | Reviews in the sample |
|---|---|
| OCU | 98 |
| indiecampersopiniones.com | 64 |
| Portal da Queixa | 38 |
| Altroconsumo | 30 |
| DECO PROteste | 20 |
| Test-Aankoop | 7 |
Have you rented from Indie Campers?
Tell us a month after your trip, when you know whether there were any charges. We verify the booking before publishing.