McRent
Motorhome rental network with stations in several European countries. Your contract is with the local station that hands over the vehicle, and the terms change from one country to another.
Key facts
| Item | What the sources say |
|---|---|
| Who you sign with | "Your contract partner is the respective local rental station that will hand the Vehicle over to you". The stations are partners and licensees of Rental Alliance GmbH.McRent, rental terms in Spain, valid from 31 July 2026 |
| Model | Own fleet. In 2021, Stiftung Warentest listed McRent as a rental company (not an intermediary) with about 2,500 vehicles and about 40 stations in Germany.Stiftung Warentest: McRent result in the motorhome booking portals test (15 Dec 2021, in German) |
Deposit and excess by country
| Country | Security deposit | Excess per damage |
|---|---|---|
| Spain | €900, by credit card (cl. 5.2) | €900 (cl. 11.2)McRent, rental terms in Spain, valid from 31 July 2026 |
| Portugal | €1,500; €2,000 in the Comfort Luxury category | €1,500; €2,000 in Comfort LuxuryMcRent, rental terms in Portugal, valid from 31 July 2026 |
| France | €1,800; "under certain circumstances" it can be reduced to €1,000 | €1,800McRent, rental terms in France (July 2026 version) |
| Germany | €2,000 | €2,000 (partial and full comprehensive). It "cannot be excluded but can be reduced for a fee" (cl. 12.1)McRent, rental terms in Germany (July 2026 version) |
In all four, the deposit cannot be paid in cash or with a prepaid card.
What the terms say about damage (Spain)
| Aspect | What the terms say |
|---|---|
| Return inspection | The renter must do a final check of the vehicle with station staff, with a written return report signed by both. Damage not listed in the pick-up report and found at the return is charged to the renter (cl. 6.2).McRent, rental terms in Spain, valid from 31 July 2026 |
| Return without staff present | If the renter leaves the keys in a box or is not present for reasons they are responsible for, they must accept the damage assessment made by the station's staff (cl. 6.7).McRent, rental terms in Spain, valid from 31 July 2026 |
| Deadline to settle damage | If the damage cannot be assessed at once, the company has 30 days to issue the final account and return the deposit, or to claim any difference (cl. 5.4). The same 30-day period appears in the Portuguese terms.McRent, rental terms in Spain, valid from 31 July 2026McRent, rental terms in Portugal, valid from 31 July 2026 |
| Interior damage | Clause 11.6 lists cases in which, if there is negligence, the hirer is liable beyond the excess. Its point k, on using the wrong fuel or not refilling water, AdBlue or oil despite warnings, says the insurance does not cover those damages and that this "also counts for interior damages and incorrect operation" of, for example, the awning, water, AdBlue and fuel tank.McRent, rental terms in Spain, valid from 31 July 2026 |
| Cleaning | The vehicle must be returned with a clean interior and empty waste-water and toilet tanks; otherwise a cleaning fee is charged (cl. 6.8).McRent, rental terms in Spain, valid from 31 July 2026 |
| Proof of repair costs | Not located in the Spanish terms. The German and French terms say that, after accident damage, the company will provide sample invoices on request.McRent, rental terms in Germany (July 2026 version) |
Independent tests
They are tests by expert organisations, not customer reviews, and they are several years old.
- Stiftung Warentest (published 15 December 2021): McRent scored "befriedigend (2.9)" (satisfactory) in its test of twelve motorhome booking websites. The test assessed the vehicle search, booking and cancelling, the website, the terms and the privacy policy, not the condition of the vehicles. It found "very minor" shortcomings in the terms and "serious" ones in the privacy policy McRent had at the time (German original: "sehr gering" and "gravierend"). We have not checked whether they have since been fixed.Stiftung Warentest: McRent result in the motorhome booking portals test (15 Dec 2021, in German)
- DISQ for the news channel n-tv (30 August 2019): study of eleven motorhome rental companies in Germany. McRent came first, with an overall rating of "gut" (good).DISQ: motorhome rental companies study 2019, press release (30 Aug 2019, in German)
Verified reviews
No reviews of McRent have been sent to this site yet. We ask for reviews a month after the trip, when any damage charge is known, and we check the booking before publishing.
What public complaints say
We have found very few public complaints about McRent rentals on the consumer platforms we analyse: three on Portal da Queixa (Portugal) and none on OCU (Spain) or DECO PROteste (Portugal) as of 15 October 2026. They are too few to calculate percentages, so we only summarise them.
- Portal da Queixa (14 April 2024): according to the customer, a mosquito net broke during the rental and they were charged €1,000 for the repair; they say they got no answer from the station. Status: unresolved.
- Portal da Queixa (6 September 2023): the customer asks to move their booking to the following year because a problem with a travel agency, unrelated to McRent, prevents them from travelling on the planned dates, and offers to pay any change fees. They say they had good experiences with the company in the past. Status: unresolved.
- Portal da Queixa (22 February 2022): a booking for March 2020 could not be used because of the pandemic restrictions; according to the customer, the company said it would only refund half and keep the rest as a voucher; as they could not use it, they are asking for the remaining 50% and say two emails have gone unanswered. Status: unresolved.
Company response
McRent can correct any fact on this page or send us a reply through our right of reply form. If it replies, we will publish its reply in full in this section, with its date.
Sources
- McRent, rental terms in Spain, valid from 31 July 2026
- McRent, rental terms in Portugal, valid from 31 July 2026
- McRent, rental terms in France (July 2026 version)
- McRent, rental terms in Germany (July 2026 version)
- Stiftung Warentest: McRent result in the motorhome booking portals test (15 Dec 2021, in German)
- DISQ: motorhome rental companies study 2019, press release (30 Aug 2019, in German)
- Portal da Queixa: McRent (Portugal)