Roadsurfer
German campervan and motorhome rental company with its own fleet, headquartered in Munich.
Verified reviews
No reviews of Roadsurfer have been sent to this site yet. In the meantime, you can read our summary of the reviews and complaints published on other platforms, with a link to each one. We ask for reviews a month after the trip, when you know whether there were damage charges, and we check the booking before publishing.
Terms on damage, deposit and support
| Topic | What the company says |
|---|---|
| Deadline to notify charges after return | For damage, the charge is made "within 14 days of the return of the vehicle". For hidden damage, the hirer remains liable if it is detected within 48 hours of return.terms of 20 April 2026, cl. 6 and 8 |
| Deposit during a dispute | It may be held while the damage is assessed. It is returned if the damage is not confirmed, or used to offset the cost if it is.Roadsurfer help centre: deposit held during a dispute |
| Deposit return deadline | Released after return if the vehicle comes back without new damage. Credit card refunds can take up to 30 days and debit card refunds 6 to 8 weeks.terms of 20 April 2026, cl. 6 |
| Excess | €3,000 per claim with the basic package, €800 with Plus and €150 with Max, plus a flat fee of €49 for each case of damage. Some damage is outside every package, such as the awning, or the roof if clearance heights are ignored.terms of 20 April 2026, cl. 11 and 13 |
| How the amount is calculated | Using cost estimates based on a damage matrix (DAT). Damage not in the matrix is calculated by a German authorised repairer or by its own staff using SilverDAT software, on the cost structure of an authorised garage where it has its registered office. Flat charges, such as cleaning or fuel, follow its fee list, and the hirer may prove that the damage was lower.terms of 20 April 2026, cl. 8 and 11 |
| How to dispute a charge | Contact form, quoting the damage number, and a claims portal.Roadsurfer help centre: which channel to use to dispute damage |
| Phone support | The article on disputes does not mention a phone number.Roadsurfer help centre: which channel to use to dispute damage |
What customers say
We have summarised public reviews and complaints about Roadsurfer. Damage charges after return appear in a larger share of its negative reviews than in our Indie Campers sample (up-to-date figures on its reviews page). The samples cannot be used to rank companies.
Complaint scores: Spain (OCU).
Where to read other reviews and complaints
We link to the platforms where Roadsurfer customers post their experiences. We do not reproduce their content: each platform has its own rules and its own way of calculating ratings.
- OCU: public complaints against RoadsurferSpain.
- Trustpilot: roadsurfer.comInternational.
How to contact the company
Which channel to use before, during and after the trip: contact guide.
Comparing options? Indie Campers vs Roadsurfer: terms compared.
Company response
Roadsurfer can correct any fact on this page or send us a reply through our right of reply form. If it replies, we will publish its reply in full in this section, with its date.